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Sales Executive Assistant – Hampton Inn Winchester

[/vc_column_text][vc_column_text]Position Summary:  The Sales Executive Assistant provides general administrative support to the Director of Hotel Sales & Marketing and is responsible for answering inquiries, soliciting group business (sports teams, association events, etc.), and contracting Events for the Hampton Inn Winchester North and Conference Center.

Essential Duties and Responsibilities:

• Provide general administrative support, including answering calls, responding to emails, and organizing documents.
• Schedule appointments, meetings and maintain calendars.
• Prepare reports by collecting and analyzing information.
• Create and maintain filing systems, both electronic and physical.
• Anticipate needs of Executive Director and takes initiative to prepare information.
• Respond to inquiries from potential customers and current clients in person and/or on the telephone and contracts event space at the Hampton Inn Winchester North and Conference Center.
• Solicit future group business by calling on sports teams, fraternal organizations, associations, and other social groups.
• Maintain the event files within the sales system for all event bookings at Hampton Inn Winchester North Conference Center.
• Assist in the coordination of Front Desk Sales Initiatives Training.
• Maintain customer confidence and protect operations by keeping information confidential.
• Participate in Sales Department meetings.
• Provide historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions.
• Communicate the scheduling of events at the Hampton Inn Winchester North Conference Center, coordinating with hotel-level departments to facilitate services agreed in a recurring weekly meeting.
• Communicates with clients and prospects and records interactions in the Customer Relationship Management platform.
• Provides on-site Red-Carpet Services to event planners as appropriate.
• Perform related duties and responsibilities as required.

Knowledge, Skills, and Requirements:

• Proficient with computer operations including Microsoft Office (Word, Excel and Teams are extensively used in this position.)
• Effectively use the hotel’s booking and reporting system to support the sales department.
• Attention to detail and accuracy.
• Organization skills.
• Time management skills.
• Able to appropriately handle difficult or emotional customer situations.
• Responds well to questions.
• Able to contribute to building a positive team spirit.
• Writes clearly and informatively.
• Has the ability to read and interpret written information.
• Must be attentive to details.
• Be timely in all communications and requests by management.
• Must have the ability to handle pressure in meeting deadlines and prioritize tasks.
• Must have the ability to work independently and use independent judgment with minimal supervision.
• Must produce high-quality work that has been proofed and is error free.

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