Front Desk Agent

POSITION SUMMARY:

The Front Desk Agent represents the hotel to the guest throughout all stages of the guest’s stay. Responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization. Front Desk agent must possess strong telephone skills, excellent hospitality skills, strong problem solving skills, and be detail oriented.

Essential Duties and Responsibilities:

• Book guest reservations using knowledge of occupancy, arrivals and departure information.
• Greet guests immediately with a friendly and sincere welcome.
• Register guest into hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Prepare for all group check ins and outs, VIP arrivals, and any special assignments given.
• Pre-register, block reservations following hotel rate structures, discounts and sell strategies.
• Handle cash and credit card transactions accurately and securely.
• Be familiar with all events, functions, and groups as well as the hotel brand, product and surrounding area.
• Protect confidential guest information and the privacy of guest.
• Work closely with Housekeeping in keeping room statuses up to date
• Coordinates requests for maintenance and repair work