Position Summary:
Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day.

Essential Job Functions

  • Vacuuming and sweeping carpets and floors
  • Mopping floors as needed
  • Dusting, brushing, polishing, and vacuuming furniture
  • Dusting and cleaning room decorations, appliances, and structural surfaces (eg. Wall fixtures, window sills, vents, etc.)
  • Changing linen and making beds
  • Cleaning showers, tubs, sinks, and bathroom items
  • Removing used guest amenities and trash
  • Replenishing guest amenities and supplies
  • Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance
  • Check for damaged linens
  • Reporting lost and found articles , maintenance problems, or special room problems to a supervisor
  • Maintaining storage rooms and stocking carts
  • Emptying linen from housekeeping cart into laundry cart
  • Recording room status on work assignment sheets
  • Providing information to guest about hotel services, facility and other amenities
  • Providing information to guest about local attractions/services
  • Providing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill
  • Listening and responding to guest requests or complaints
  • Performing special projects designated by management