Housekeepers or Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public space areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, as well as the ability to bend, lift, and stand/walk for extended periods of time.
Essential Duties and Responsibilities
- Vacuuming and sweeping carpets and floors
- Mopping floors as needed
- Dusting, brushing, polishing, and vacuuming furniture
- Dusting and cleaning room decorations, appliances, and structural surfaces (e.g. Wall fixtures, window sills, vents, etc.)
- Changing linen and making beds in guest rooms
- Cleaning showers, tubs, sinks, and bathroom items
- Removing used guest amenities and trash
- Replenishing guest amenities and supplies
- Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance
- Check for damaged linens
- Reporting lost and found articles, maintenance problems, or special room problems to the Executive Housekeeper
- Maintaining storage rooms and stocking carts
- Emptying linen from housekeeping cart into laundry cart
- Recording room status on work assignment sheets
- Providing information to guests about hotel services, facility and other amenities
- Providing rooms for guest arrival and responding to special guest requests
- Listening and responding to guest request or complaints
- Performing special projects designated by the Executive Housekeeper and General Manager
- All other duties as assigned.
Knowledge, Skills and Requirements
- Must be attentive to details.
- Be timely in all communications and requests by management
- Must have the ability to handle pressure in meeting deadlines and prioritize tasks.
- Must have the ability to work independently and use independent judgment with minimal supervision.
- Must produce high-quality work that has been proofed and is error free.